We quality check all of our products prior to dispatch and are confident in the quality of our products before we send your parcel out to you. 

If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We do not provide a refund or exchange for pure change of mind on products that have been personalised. 

If you have purchased an item from us without any personalisation we are happy to provide you with an exchange or store credit on the item once returned to us. If you wish to cancel a pre-order or current order, a store credit will be provided. We do not provide refunds on change of mind purchases. The item must have a proof of purchase and be in the same condition as when it was sent to you. Please contact us at dawnanddusk.ay@gmail.com and return the item within 7 business days of the delivery date. 

1) Items must be returned with 7 days of receiving your order.

2) All original tags must remain attached.

3) Item(s) must be unworn, unwashed and returned in original condition.

4) Item(s) must be in a saleable condition and unpersonalised.

5) Item(s) was a full price purchase.

Please note: postage for change of mind returns are at the customers expense and we either provide an exchange or store credit for change of mind purchases.

Where an item is damaged through misuse, neglect or abnormal use, Dawn and Dusk will not provide a refund, exchange or repair. 

Dawn and Dusk will refuse refund requests if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Dawn and Dusk to a corresponding counterclaim.